When should policies on detention or layover be explained to the carrier?

The correct answer is that policies on detention or layover should be explained to the carrier when selling the load. This timing is crucial because it sets clear expectations from the very beginning of the shipping process. By discussing these policies during the sales stage, both the seller and the carrier can agree on the terms related to potential delays and additional costs upfront. This transparency helps to prevent misunderstandings later on, ensuring that both parties have aligned expectations about how detention or layover times will be handled, which can impact the overall service experience and financial arrangements.

Understanding this context is essential, as policies that are communicated only after the contract is signed, after the truck is dispatched, or after delivery is confirmed can lead to disputes over charges and rates, creating friction in the working relationship, which could have been avoided with early, clear communication.